100% Satisfaction Guarantee

We pride ourselves on customer satisfaction here at Brix Workwear. Making you happy is what gets us up in the morning. When you place an order with us you will receive a call, the next day, to arrange delivery. Delivery around Ireland is next day (and free) and delivery to England is two days (and free). We can deliver to mainland Europe with a three day service or a next day service for a little extra cost. Just drop us a mail and we will get a quote back to you within the hour. When you get your order we will give you another call to see if you are happy with your purchase. If you’re not happy (don’t like the shoe or it does not fit well) you can post the shoes back to us unworn and we will issue a replacement or credit or your money back depending on your situation.

When you have worn the product for a while we would love for you to come back and write a review for us. We would also love it if you could drop us an email and let us know what you thought of our service and/or let us know if there is anything we could to improve the Brix Workwear experience.

In order to outline the lengths we will go to make you happy Here is a scan of a letter sent to us by Owen Williams, one of our loyal customers.

It reads:

Dear John,

Many thanks to you and everyone in Brix Workwear for supplying a great pair of chainsaw safety boots. I don't normally write to comment on service levels, but in this case I am happy to make an exception.

I was first impressed with the fast and knowledgeable reply to my email enquiries. The new online store is easy to use and I had an order placed in minutes. The free courier delivery is a great incentive to buy online.

I was very impressed how the order was handled – initial delivery, collection of wrong-sized boots, and delivery of replacement boots – all arranged following a single phone call and at no further cost. The complimentary extras were also a nice added bonus.

I wish you every success in your new venture!

Kind Regards,
Owen Williams

Here are some other things that our customers have said to us:

Thank you for your prompt despatch of my Montana boots, I found ordering, payment (due to your keen pricing) and receipt all very quickly achieved. On receiving the boots I was also grateful for the extras you had included.

I would have no hesitation in recommending your firm to any one looking for well priced products with efficient yet personal service.


Andrew


I had previously had dealings with 'Bond Safety' and this led me to Brix workwear. As i expected the service was prompt, insightful, freindly and easy.

I would have no hesitation in recommending your company to anyone who may be on the lookout for professional grade workwear, in particular. Fire Boots. Being a firefighter for a number of years i have always found it hard to find the 'right boot'. However, it has now become common knowldge that Haix are amoung the leading manufcturers of firefighting boots. The fact that you keep these boots in stock makes my life just a little bit easier. Thanks

Gareth Elbell

My experience with Bond was excellent. I spoke to a few shops in search of a wide fitting work boot for my father as he has to wear a foot brace due to a damaged bone in the foot. I was finding it very difficult to sort this out until I spoke with the lads in your shop. Brix are without a doubt the most helpful and knowledgeable of their products. For a small transaction I actually spoke to a few of the guys in your shop and each one was more helpful than the other. We'll definitely be back to you again!

I popped in a short review of the boot also. While I bought the boot for my father I wrote the review from his words of praise :-)

I hope your business does very well.

All the best,
Sean